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Since Templatesshop.com is offering non-tangible irrevocable
goods we do not issue refunds once the order is accomplished
and the product is delivered. As a customer you are
responsible for understanding this upon purchasing any item
at our site. However, we realize that exceptional
circumstance can take place with regard to the character of
the product we supply.
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non-delivery of the product: due to
some mailing issues you do not receive a delivery
e-mail from us; |
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download issues: it may happen so
that you are have troubles with downloading of the
product;
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irreparable defects or grave
difficulties with the product editing: although all
the products are thoroughly tested before release,
unexpected errors may occur. This reason should be
submitted to our Support Team's approval;
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product not-as-described: a request
based on this reason is satisfied on a case by case
basis in agreement of both parties concerned.
"Sources available section" is regarded here for
final resolution. To prevent this situation every
customer is suggested to check free samples of each
type of the product offered (www.templatesshop.com/free-templates.asp)
before making the purchase. It helps to research the
product's structure and evaluate one's skills in
template editing.
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Please, mind that our Support Team is ready to
provide you with timely and efficient professional
assistance. Be sure that we will find the best
convenient solution for your query. We will gladly
review your problems per your contacting us via
following means:
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Live chat:
www.templatesshop.com/chat/ |
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Ticket System:
www.templatesshop.com/tickets/
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Phone: 1.518.312.4171,
1.518.320.8714
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Requests for a refund are accepted at
billing@templatesshop.com within the
period of 1 week after the order is placed. You
should accompany this request with detailed and
grounded reasons why you apply for a refund. Please,
make sure your request does not contradict our
Terms and Conditions. Please make sure
that you have carefully read 'sources available'
section.
The refund is issued to you after we receive a
Waiver of Copyright signed by you. A copy of the
document is sent to you at once after review of your
refund request. Please, acknowledge that by mutual
consent Exchange can be done to avoid a Refund.
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| Refund Policy updated:
26-05-2006. |
